Insights
Inforce Servicing & Customer Experience
Completing in-force transactions across policyholders, advisors, and operations — without making core replacement the first dependency.
Building the Standards That Will Power the Next Decade of Annuity Connectivity
This year, a group of forward-looking carriers will onboard to Zinnia inforce servicing technology, powered by Zinnia Live, using new IRI-approved REST/JSON messaging standards — bypassing legacy XML entirely. Zinnia holds a seat on the IRI Messaging Standards Governance Committee and is helping co-author the standards that will shape how the industry operates for decades.
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The Next Sale Starts With the Last One
The annuity industry has become very good at selling. Paul Tyler, Head of Industry Relations, argues it needs to become just as good at servicing — and explains why the carriers that make post-issue experiences seamless will own the next decade of growth.
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The Insurance Platform Imperative
At Insurtech on the Silicon Prairie, Zinnia CEO George Esposito makes the case for why traditional TPAs must transform into modern platforms or face obsolescence. Watch his talk on how AI is making previously uneconomical infrastructure upgrades viable.
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The Gen AI and Digital Dragons Insurance Revolution
Picture walking into an insurance office in 1983. File cabinets line the walls. A thick haze of cigarette smoke hangs in the air. Now fast forward to 2024. An agent is having coffee at home while her AI assistant analyzes 50 applications simultaneously.
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The $100 Million Client Experience Blind Spot
Imagine finding out you've been walking past $100 bills scattered on your office floor every day for the past year...
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The Digital Demand
Remember when insurance customers were content to wait? When “4-6 weeks for processing” was an acceptable response? Those days are gone forever.
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The Great Rewiring
The Great Rewiring How Technology and Infrastructure Are Transforming the Insurance Industry By George Esposito My professional journey began in..
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