Modernize in-force servicing without replacing your policy administration system. Zinnia’s policy servicing software helps life insurance and annuity carriers and distributors connect policy information, service requests, client authorization, and transaction status. Give policyholders, advisors, and operations teams digital ways to manage servicing while existing administration systems continue to hold the policy record.
Step 1 of 3
FIND YOUR PATH
Step 1 of 3
FIND YOUR PATH
Policy information is only part of the servicing experience. A request also needs authorization, complete information, the right approvals, and a clear path to processing. Zinnia connects these steps so teams can manage supported transactions and follow their status.
MULTI-PERSONA EXPERIENCE
Give carrier, advisor, and operations teams a shared view of policy, case, and transaction information. Zinnia Live connects visibility, task management, and issue resolution across supported policies and systems.
IN-FORCE TRANSACTIONS
Support advisor- and carrier-led in-force policy servicing with digital client authorization, business-rule validation, approvals, and workflow. Keep case history and transaction status connected as requests move between participants.
POLICYHOLDER SELF-SERVICE
Give policyholders a carrier-branded self-service portal to view policy details, complete common service transactions, and track requests online. MyPolicyView also supports advisor-assisted digital authorization.
Start with the requests your teams handle every day. Evaluate how each solution supports the transaction, the people involved, and the systems that process it.
Which requests can begin and finish digitally? Review the steps for authorization, validation, approvals, processing, and status—and identify where manual work remains.
Can each participant complete their part of a request and see what happens next? Examine how work passes between people and teams.
Review authentication, client authorization, approval controls, and the records available for the carrier’s compliance review.
Determine which required information, product rules, fees, and approval requirements can be checked before submission. Understand how incomplete requests and exceptions are handled.
Confirm the administration systems, products, and policy blocks the solution supports. Review integration requirements and how transaction information and status move between systems.
An in-force service request may involve several people before it reaches processing. Each needs access to the information and actions relevant to their role.
Zinnia Live In-Force supports advisor-led requests through client authorization and into processing, with case history and status intact. MyPolicyView gives policyholders a carrier-branded path to policy information and common service transactions.
Your policy administration system remains the system of record. The digital servicing layer connects the people making requests with the workflows and systems needed to act on them. Zinnia Live connects through APIs and other integration paths, allowing carriers to improve servicing while existing administration systems continue to hold the policy record.
Existing administration systems maintain the policy record.
Users initiate and track supported requests through the servicing experience.
Client authorization, in-good-order checks, and business rules prepare requests for the next step.
Cases, tasks, and approvals move requests toward processing.
Transaction status and retained audit records support follow-up and review.
Policy servicing depends on information and work across administration, distribution, and operations. Explore the capabilities that support those connections.
Connect digital servicing with Zahara or another policy administration system.
Bring advisor and book-of-business context into post-issue service requests.
Improve digital servicing as part of a broader modernization program.
Pair the digital experience with operational support for in-force administration.
Policy servicing is the work involved in maintaining and supporting a policy after it is issued. For individual life insurance and annuities, it includes responding to policy inquiries and handling changes or transactions permitted by the contract.
Insurance policy management is a broad term for maintaining policy information and administering a contract throughout its lifecycle. In-force policy servicing focuses on the requests, changes, and interactions that occur after issue. A policy administration system maintains the underlying policy record and processes core policy transactions.
A policy administration system maintains policy records, values, and core transaction processing. Policy servicing software connects policyholders, advisors, and operations teams with the information, authorization steps, and workflows needed to submit and manage service requests.
Core replacement is not a prerequisite for improving digital servicing. Zinnia Live connects with existing administration systems through APIs and other integration paths. The appropriate approach depends on your systems, products, and the transactions you want to support.
Evaluate supported transactions, policyholder and advisor access, client authorization, validation, approvals, status visibility, and audit records. Confirm how these capabilities work with your administration systems and where manual handling is still required.
In-good-order checks can identify missing information or rule exceptions before a request reaches operations. Their effectiveness depends on the transaction, the rules configured, and how exceptions are handled.
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Start with the requests that create the most friction for policyholders, advisors, and operations teams. Explore how digital authorization, validation, and workflow can support those requests alongside your existing policy systems.