Sujets
Service des contrats en vigueur et expérience client
Effectuez les opérations sur les contrats en vigueur pour les titulaires, les conseillers et les équipes opérationnelles, sans exiger d'abord le remplacement du système principal.
Perspectives
Toutes les perspectivesBuilding the Standards That Will Power the Next Decade of Annuity Connectivity
This year, a group of forward-looking carriers will onboard to Zinnia inforce servicing technology, powered by Zinnia Live, using new IRI-approved REST/JSON messaging standards — bypassing legacy XML entirely. Zinnia holds a seat on the IRI Messaging Standards Governance Committee and is helping co-author the standards that will shape how the industry operates for decades.
Lire la suiteFebruary 18, 2026The Next Sale Starts With the Last One
The annuity industry has become very good at selling. Paul Tyler, Head of Industry Relations, argues it needs to become just as good at servicing — and explains why the carriers that make post-issue experiences seamless will own the next decade of growth.
Lire la suiteNovember 5, 2025The Insurance Platform Imperative
At Insurtech on the Silicon Prairie, Zinnia CEO George Esposito makes the case for why traditional TPAs must transform into modern platforms or face obsolescence. Watch his talk on how AI is making previously uneconomical infrastructure upgrades viable.
Lire la suiteMay 21, 2025The Gen AI and Digital Dragons Insurance Revolution
Picture walking into an insurance office in 1983. File cabinets line the walls. A thick haze of cigarette smoke hangs in the air. Now fast forward to 2024. An agent is having coffee at home while her AI assistant analyzes 50 applications simultaneously.
Lire la suiteJanuary 30, 2025The $100 Million Client Experience Blind Spot
Imagine finding out you've been walking past $100 bills scattered on your office floor every day for the past year...
Lire la suiteJuly 31, 2025The Digital Demand
Remember when insurance customers were content to wait? When “4-6 weeks for processing” was an acceptable response? Those days are gone forever.
Lire la suiteJune 30, 2025The Great Rewiring
The Great Rewiring How Technology and Infrastructure Are Transforming the Insurance Industry By George Esposito My professional journey began in..
Lire la suiteBalados
Tous les épisodes
Where's My Money? Solving Insurance's Last Mile Problem
Moshe Golomb, CEO of Juice Financial, tackles the $10 trillion check problem still plaguing insurance. After 26 years digitizing payments across retail and banking, he's bringing Uber-like transparency to insurance disbursements — from death claims to annuity payments to international stablecoins. Plus: why 20% of insurance costs are fraud, and how open banking is changing the game.
Écouter →
AI Doesn't Know How to Do Your Job. You Do.
Jane Vevea spent 20 years in life insurance before anyone would have called her a tech person. She started at Prudential in 2006 running a retention call center, wholesaled through the bank channel at PNC, got laid off, and made a sharp left turn into insurtech. That detour took her through White Swan, then Atidot — where she was predicting lapses, surrenders, and upsell opportunities using AI before most carriers had even thought to ask the question — and now to xAI, where she works as a finance domain expert on large language models.
Écouter →
Who Owns the Workflow? The Organizational Problem AI Actually Exposes
Wei Chen is an Associate Professor at the University of Connecticut School of Business and co-leader of the Digital Frontiers Initiative. His central argument: every serious conversation about AI and the workforce stops at the task level — which tasks AI can automate, which jobs are at risk. But tasks are only the bottom tier. The level that actually determines whether AI transforms an organization is the workflow: the connected chain of tasks that produces a business outcome. And the piece nobody's building is ownership — a named human who's accountable for the whole workflow, with the authority to stop it when something goes wrong.
Écouter →